Delivery

Here you will find everything to do with our delivery to you as an e-commerce customer within United States. Please read our purchasing terms for more information.

Your delivery, step by step

1) Order confirmation

Shortly after placing your order, you will receive an automated order confirmation with information about your purchase.

2) Order acknowledgement 

When we have processed your order in our system, an order acknowledgement will be sent to your email address with order information and delivery date from our warehouse. We aim to send out this order acknowledgement within 24 hours of you placing your order. Note that this will take longer around weekends and holidays. 

3) Delivery notice

When your order is dispatched from our warehouse, you will receive a delivery notice by email. The delivery notice contains a tracking link so you can follow your order all the way to you.

Shipping & Delivery

All orders to the United States are shipped free of charge with UPS from Sweden.

Most products displayed in our webshop are held in stock for immediate delivery. The normal delivery time for these products are 6–9 business days. Estimated delivery times are given for each product. Around Christmas/New Year and in the summer, delivery times may be slightly longer than stated due to our suppliers holidays. 

A tracking link will be provided upon dispatch.

We currently deliver to the 48 contiguous states. Delivery to PO Boxes is not available.

Damage in transit

If you notice that the packaging is broken, ask the postman or forwarder to write this on your receipt. Then take photos of the damage, both to the outer packaging and to the damaged product. You can then contact us using our return and claim form and attach the signed receipt and the pictures. It is important to do this within 2 days. We will replace the damaged product and send a new one.