Purchasing terms

Ordering

To purchase products from Essem Design’s webshop (www.essem.se/at, www.essem.se/dk, www.essem.se/fi, www.essem.se/fr, www.essem.se/it, www.essem.se/nl) you must be at least 18 and live in one of following Member States of the European Union; Austria (AT), Denmark (DK), Finland (FI), France (FR), Italy (IT) and Netherlands (NL).

An order is binding when you click “Place Order” in our checkout. You will receive an order confirmation by email. We reserve the right to cancel orders in case of errors, out-of-stock items, or suspected fraud.

All prices are quoted in EUR incl. legally required VAT for each country. Delivery cost is not included. This will be added at the check-out when you complete your purchase.

Contact information

Head office, warehouse and return address

Essem Design AB
Nennesmovägen 9
33433 Anderstorp
Sweden

Delivery terms

Here you will find everything to do with our delivery to you as an e-commerce customer within following countries in the European Union (“EU”): Austria, Denmark, Finland, France, Italy and Netherlands.

Delivery costs

All orders from the webshop in excess of EUR 300 incl. VAT will be dispatched free of charge within the EU. For orders below this threshold, we charge EUR 19 incl. VAT for delivery, regardless of the number of items bought.

Delivery time

Most products displayed in our webshop are held in stock for immediate delivery. The normal delivery time for these products within the EU is 5–7 days from when we have received and recorded your order. Estimated delivery times are given for each product. Around Christmas/New Year and in the summer, delivery times may be slightly longer than stated due to our suppliers holidays.

Forwarding company

Within the EU, we use Schenker parcel.

Damage in transit

If you notice that the packaging is broken, ask the postman or forwarder to write this on your receipt. Then take photos of the damage, both to the outer packaging and to the damaged product. You can then contact us using our return and claim form and attach the signed receipt and the pictures. It is important to do this within 2 days. We will replace the damaged product and send a new one.

Payment

Payment is handled through our checkout system provided by Kustom. When choosing to pay by invoice, installments, or card payment, the transaction is processed by our payment partner Klarna AB.

The following payment options may be available:

Invoice (Klarna) – Pay within 14 days of delivery. The invoice is sent by email once your order has been shipped.

Installments (Klarna) – Pay in monthly installments according to Klarna's terms.

Direct payment or card (Klarna) – Pay directly via online bank transfer or with credit/debit card.

Other methods – Additional options may appear depending on your location and order details.

When selecting Klarna as your payment method, you also agree to their terms and privacy policy.

Essem Design is your contractual partner for the purchase, including shipping and returns, while Klarna is responsible for processing your payment and personal data in accordance with their terms.

Warranties

Warranties for our products are valid for 10 years for manufacturing faults, subject to normal use. All warranties apply in the countries we sell to. If you wish to claim on the warranty, you must contact us. The appearance of the goods may vary according to the material and production.

We comply with the rules laid down in Swedish law.

Please contact us before buying for further information about your item.

Claims

All claims, damaged or faulty goods must be reported to us as soon as possible after delivery, particularly if you suspect damage in transit (see ‘Damage in transit’ under delivery terms). Take pictures of the damage which you can send to us with your claim, including the order number and your contact details. The easiest way to do this is with the Return/claim form.

Variations in natural materials

All natural materials such as cast aluminium, wood etc. may display natural variations. For example, there may be differences between cast parts, and wood can vary according to the position of the grain. This will not necessarily justify a claim, because it is a natural part of the material.

Where a claim is approved, we will bear all costs associated with the claim, including all forwarding costs.

Right of withdrawal and return

At Essem Design we naturally want you to be happy with your product. When you shop with us, you have a 14-day cooling-off period in accordance with the Swedish Distance and Doorstep Sales Act. This means that consumers have the right to cancel their purchase within 14 days of receiving the goods. After you have notified us of your return on our Return/claim form, and we have approved it, you can use the return label that we send to you by mail and you then have 14 days to send the goods back. Please note that you should never return a product without contacting us first.

Of course you can pick up and look at the product, but it must be sent back in its original condition and packaging.

If you return goods we take EUR 37,5 incl. VAT in return deductions.

Exceptions from the right of withdrawal

The right of withdrawal only applies to stock items. It doesn't apply if you have ordered goods that are placed in production after your order and manufactured specifically for you. And, it doesn't applies to items from the Essem Archive. You will see information about this on the products it concerns.

Refunds

Your return will be refunded and credited back minus return deductions no later than 30 days after we have received and approved your return. The refund will be made by the same payment method you chose with your order.

Dispute

Any complaints or comments on our products or services should be addressed to our customer service at hello@essem.se, and we will do our best to help you. We comply with the Swedish Consumer Purchase Act.

Privacy policy

We care about your privacy. We will therefore tell you how we process the personal data that you provide to us and inform you of your rights. This is covered in our Privacy policy.

Cookies

When you visit Essem Design’s webshop, ‘cookies’ will be saved on your computer. Among other things, these are used to keep track of the goods you have placed in your shopping cart. If you do not have cookies enabled in your browser, you will not be able to make a purchase. These cookies disappear from your computer when you close your browser. If you have disabled cookies, you can still continue to visit our website.

Force Majeure

Essem Design AB is released from the consequences of failure to meet certain obligations in this agreement if the failure is due to mitigating circumstances as listed below and these circumstances impede, prevent or delay performance. Such mitigating circumstances include actions or omissions by public authorities, new or amended legislation, industrial disputes, blockades, strikes, fire or flooding, sabotage or major accidents. Force majeure also includes decisions by public authorities with a negative effect on markets and products, such as restrictions, warnings, sales embargos etc.

Thank you for shopping with Essem Design!