We sell to following EU countries; Austria, Denmark, Finland, France, Germany (see www.essem.se/de), Italy and Netherlands.

No, you can’t. You must return the products ordered in error according to our return conditions, and place a new order for the correct products. Our return conditions are here.

Yes, if we have not already dispatched your order. Email hello@essem.se to see whether it is possible.

Yes, if we have not already dispatched your order and it is not a special product which we have started to manufacture. Email hello@essem.se to see whether it is possible.

No, you must place a new order.

Yes, if we have not already dispatched your order. Email us at hello@essem.se to see whether it is possible.

You can email us at hello@essem.se. We aim to reply to you within one working day.

Yes, you can find them here. 

You can pay with Klarna’s various payment options which are shown with the shopping cart when you check out. Download the Klarna app and follow the instructions for speedy processing. 

Klarna offers many different payment options. The quickest way to handle this is via the Klarna app.

After we have dispatched your order you will receive an email from us with a link to the tracking page.

See under the particular product.  

If you notice that the packaging is broken, ask the postman or forwarder to write this on your receipt. Then take photos of the damage, both to the outer packaging and to the damaged product. Then contact us using our return and claim form and attach the signed receipt and the pictures. It is important to do this within 2 days. We will replace the damaged product and send a new one. For more information, refer to our purchasing and delivery terms.

We charge EUR 15,2 excl. VAT (VAT will be added after check-out) per shipment. Free for orders above EUR 300 incl. VAT. 

Read our terms and conditions, then enter your return under ‘Returns and claims’ and follow the instructions. Our terms and conditions and a link to the return form are here.   

You have 14 days from receipt to cancel your purchase. See ‘Returns and claims’ for how to go about returning the product. You can find our terms and conditions and the form here.

Read our terms and conditions, then enter your claim under ‘Returns and claims’ and follow the instructions. Our terms and conditions and a link to the claim form are here.

We have a 10-year warranty period for all products, subject to normal use. For more information, refer to our purchasing and delivery terms here.

See under the particular product. 

Available for download under each product. 

Included with the product. If not, they can be downloaded under the relevant product. 

See under the particular product. 

Yes, you can. See under product category spare parts. 

A lot depends on how you fit the products to the wall. If you are unsure about attaching to different walls, talk to a specialist.

They are designed for indoor use.